We're here to help! Choose an option below or email us directly.
Have a question, bug report, or feature request? Send us an email and we'll get back to you within 24 hours.
Email SupportIf you've reinstalled the app or switched devices, use the "Restore" button on the purchase screen to restore your lifetime access.
Want to start fresh? Go to Settings → Data → "Wipe All Data" to delete all your local data and cloud-synced information.
Make sure you have an internet connection and the photo clearly shows the whole watermelon. Try taking the photo in good lighting and from about 2-3 feet away.
Try the "Restore Purchases" button on the purchase screen. If that doesn't work, make sure you're signed into the same App Store/Google Play account you used to purchase.
Refunds are handled by Apple (iOS) or Google (Android) directly. Visit your purchase history in the respective app store to request a refund.